Chinh N Yse

Trouble shooting

Insignia - Trouble shooting
My son input the password into my TV, and now I can't use it. What should I do? Can you give me a phone number to report the defect to you? Please help me with the setup.
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Preferred solution: Fix for me please

Linda S Zrm

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Verified Buyer

Compact refrigerator quit working. Bought it in 2022.

Insignia - Compact refrigerator quit working. Bought it in 2022.
Insignia - Compact refrigerator quit working. Bought it in 2022. - Image 2
Stand behind your products for more than two years I am 75 years old and do not abuse appliances I went to get a soda out of my compact refrigerator and everything was warm. I tried different outlets, and it still would not come on.
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Loss:
$130
Pros:
  • It is nice looking i love the inside of it
Cons:
  • It quit working

Preferred solution: A replacement

User's recommendation: Right now because I’m so upset I would not recommend insignia

David M Ahh

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Verified Reviewer

Washing machine issues,

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Insignia - Washing machine issues,
The representative was very helpful, friendly and professional, and resolved my problem while on the phone
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Preferred solution: Repairs on washing machine

User's recommendation: I highly recommend Pissed consumer for your products

Anonymous

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Verified Buyer
| map-marker Elkton, Maryland

Recay

Insignia - Recay
Insignia - Recay - Image 2
Recall the product is good continue to buy product product is good and always been good like it before it had to recall
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User's recommendation: Keep buying

YOMAIRA O

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Verified Buyer
|

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Verified Reviewer

Contrast

Insignia - Contrast
Insignia - Contrast - Image 2
Original review Feb 11, 2024
Have sound no picture called Amazon tech support they did trouble shoot on tv and fire stick trouble shooting didnt work they suggested I call you to try and do contrast
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Preferred solution: Picture working again if doesn’t work then I’d like a replacement tv

kurt p Wxn

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Verified Reviewer

Tv wont program without original remote.

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Insignia - Tv wont program without original remote.
Worst tv setup ever. I had a dog chew up original remote for a 70inch tv. Had to buy replacement. So I was having issues with tv running Netflix and other streaming devices. So I did a factory reset on the tv. Didnt know you couldnt program a with a replacement. Must have the original. So now I have a 70 inch brick. Al because their is no way to get past programming remote without oringinal.
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Loss:
$800
Pros:
  • Price
Cons:
  • If original remote gets destroyed you stuck with a brick

Preferred solution: Tv replacement. My tv works perfect but can’t use because I don’t have the original remote to setup.

User's recommendation: Don’t buy this. Because if you ruin oringinal remote. And want to sell tv you can not restore to to factory settings. A bunch of BS

Ellen J Nkw

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Verified Reviewer
| map-marker Detroit, Michigan

Change date and time

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I have an Insignia fire tv 32",model NS 32F201NA23 The tv has 2023 date. I changed it to my time zone but it didnt change date or time. Both are incorrect. How do i change this to the correct date and time?
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Fallon D Ncr

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Verified Reviewer

Problems with insignia fire tv

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We have 4 insignia fire tvs and they all have issues. The biggest problem at the moment is there being no sound. Normally I can unplug for a few minutes and it will work. Ive tried everything for hours and NOTHING is fixing the issues. Worst purchases we have ever made!!!
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Loss:
$300
Pros:
  • Visual
Cons:
  • Sound issues

Preferred solution: Replacement or refund

Shakiya Muo

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Verified Reviewer
| map-marker Tampa, Florida

Did not help

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Nothing was resolved in setting up the universal remote. Customer service didn't help at all and proceeded to tell me to buy the specific remote for the TV.
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Anonymous
map-marker Columbus, Georgia

Broken washer

Insignia - Broken washer
Its been over a week of my washer being broken mind you it was already broken when they installed it. I contacted insignia and so had the maintenance person at my apartment complex and no one has come to fix it and now Im being told to buy a whole new set from the apartment manager but why has no one come to see whats wrong with it from the actual people who installed it?
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User's recommendation: Make sure you watch the installation people do the test run on both washer and dryer before they leave.

Sherry A Sim

Amazon controls my TV

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My Insignia TV has an operating system that will not work without an Amazon account. I do not wish to be associated with this corporation in any way.

I was not informed of this at the time of purchase. I would not have purchased a TV that shared all my data with Amazon had I known. I never would have known if my television hadn't updated my operating system to include constant Amazon branding.

Where I used to get the prompts to sign in on my Insignia TV, it now reads 'Amazon device.' I literally cannot use my expensive television in any way unless I link it to an Amazon account, under their terms and conditions. Thanks, Insignia, for linking me to an unethical, immoral, and dishonest corporation without informing me in any way!

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Cons:
  • Are cons

Preferred solution: To be able to use my TV with absolutely no links to Amazon

User's recommendation: Avoid Insignia, they belong to Amazon

Theresa N Jza

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Verified Buyer

Tv not working after one and a half years

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Insignia - Tv not working after one and a half years
No picture after 18 months since purchase. No help from company since not under warranty. Cheap tv but would expect to have it last more than 18 months.
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Loss:
$153
Pros:
  • Good while it lasted
Cons:
  • Only lasted 18 months

Preferred solution: Full refund

User's recommendation: Don’t buy tv that only lasts 18 months. Only advice from Insignia to contact geek squad. Very annoyed and disappointed.

Amy S Xew

Parts department is a joke

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I called to get a replacement part for our freezer and they looped me back to Best Buy. It was a complete waste of time.
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Cons:
  • Customer service is a nightmare

Preferred solution: A freezer drawer gear

User's recommendation: Hell.if I know!

Anonymous
map-marker Olney, Maryland

Technicall support

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The person I talked to at Insignia was able to help, however I did not like that before the phone call when I was doing an online chat, that they wanted to charge me a dollar (refundable) to speak with someone. That's how I ended up finding pissed consumer.com and got the number from them.
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User's recommendation: Go straight to pissed consumer.com to get the phone number.

Anonymous
map-marker Port Saint Lucie, Florida

The purpose of the call was to reset my TV and the Direct TV Apps. However, after waiting almost 43 minutes to speak with an Insignia representative, I got this rude and unprofessional representative,

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The purpose of the call was to reset my TV and the Direct TV Apps. However, after waiting almost 43 minutes to speak with an Insignia representative, I got this rude and unprofessional representative, Carlos. Horrible experience.
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otto o Gtz

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Verified Reviewer

Insignia policy is bad

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i couldnt pair my control remote with tv i tried 2 remotes none of them work with tv. They said os the tv having problems pairing with remote and theres no solution for it. No troubleshoothing or reseting cero. whst a wasted of money. Dont buy Insignia products.
View full review
Loss:
$300
Pros:
  • Cheap
Cons:
  • Bad quality and bad service

Preferred solution: help

User's recommendation: do not buy insignia tvs

About

Related Companies

Best Buy, Geek Squad, Best Buy Canada, Pacific Sales, Lively

Summary

Insignia is a consumer electronics provider. Customers may enjoy a wide range of televisions, home theater solutions, Blu-ray disc players, audio products and more. Insignia also offers a wide choice of related merchandise including computer video games, software, music, DVDs, Blu-ray discs, mobile phones, MP3 players, and computer accessories. All the products offered by the company are brand name, brand new, factory sealed and have manufacturer's warranty. Company's goods are accessible only at FutureShop and Best Buy retail locations or online. Insignia also provides such services as computer setup and maintenance, TV and home theater servicing, appliance installation, delivery, repair, etc.

Insignia reviews and complaints

Insignia is ranked 386 out of 3366 in Appliances and Electronics category

Area Served

USA

Payment Methods

VISA

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