Insignia
Insignia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insignia has a 2.1 star rating from 242 reviews, 27% would recommend, and most consumer sentiment is negative with many asking for a refund and citing warranty and exchange issues.
Key Takeaways for Future Customers
- Expect mixed product quality despite low prices; read Insignia reviews before buying.
- Keep proof of purchase for warranty and refund requests.
- Be prepared for long waits when seeking customer service or parts.
Negative Feedback / Risk Areas
- Frequent customer complaints about product failures, sound and screen defects, and appliances stopping within a year.
- Reports of poor customer service, unreachable support, delayed repairs, and refund or exchange difficulties.
- Parts unavailable for repairs and issues with warranty fulfillment and credits.
Positive Feedback
Some users note low price and occasional helpful service interactions and successful technician support resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Insignia has a 2.1 star rating from 242 reviews, 27% would recommend, and most consumer sentiment is negative with many asking for a refund and citing warranty and exchange issues.
Key Takeaways for Future Customers
- Expect mixed product quality despite low prices; read Insignia reviews before buying.
- Keep proof of purchase for warranty and refund requests.
- Be prepared for long waits when seeking customer service or parts.
Negative Feedback / Risk Areas
- Frequent customer complaints about product failures, sound and screen defects, and appliances stopping within a year.
- Reports of poor customer service, unreachable support, delayed repairs, and refund or exchange difficulties.
- Parts unavailable for repairs and issues with warranty fulfillment and credits.
Positive Feedback
Some users note low price and occasional helpful service interactions and successful technician support resolving issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
July 12, 2026 Dear Insignia: We have a...
- - NS19D31ONA19 shows a square notice to use the amp or soundbar remote to adjust volume.
- - The notice lasts for minutes; user asks for fixes.
July 12, 2026
Dear Insignia:
We have a
TV model NS19D31ONA19
Frequently, our TV screen is blocked by a square notice saying:
'Requires you to use the amplifier or sound bar's remote control to adjust volume.'
Sometimes this irritating thing happens for only a few minutes, sometimes for several minutes.
Any suggestions on what to do?
Best,
Robert Whitcomb
(401) 523-****
rwhitcomb51@***.com
- Bad quality and bad service
Preferred solution: I want them to fix our TV!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eaton, Ohio
Pulled plastic off and screen crack
Pulled plastic off and screen started to crack, like it was melted on the screen. So we stop pulling on it and contracted you all.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Andover, Massachusetts
My Insignia amazon tv has been randomly...
My Insignia amazon tv has been randomly turning to static and has been doing this for months. Ive had the tv for less than a year.
Preferred solution: Full refund
User's recommendation: Honestly I would just opt for a different model or another company
Mechanicsburg, Pennsylvania
I have no picture on my TV
My TV turns on, I can change channels, but there's no image. Please help me.
I've pushed every button on the television, and nothing happens. It's just a black screen.
I tried to find a customer service number, but I couldn't find one for Insignia. That's the kind of television I have.
- I like it when it works
- Help me
Preferred solution: I wanted to get fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Longueuil, Quebec
Purchased my washer on December 30th...
purchased my washer on December 30th 2025,Insignia 4.7 high efficiency top loader (NS-WMT41WA5) on march 16th 2026 the door lock broke E4 it was reported and work order opened # 4958**** incident number,after numerous calls over two hours snd asked to call 4 separate departments until found the right one.this was on march 16th 2026 since then the repair company has pushed back the work as they state parts back order!!! on 4 separate dates this has happened march 27th April 14th may 3rd and now June 8th stating it will be june 30th 2026 over THREE MONTHS!!!
On June 8th 2026 after again numerous calls all over best buy and insignia I got to state the unacceptable customer service treatment ,I think by requesting a replacement machine after three months is certainly not unreasonable??? but of course i get told by BEST BUY that i must wait for the parts I requested a phone number for insignia to request a better solution but the number given never answers *** i have tried now for 4 days straight!!! at different times of the day but no ANSWER!!! W T F .
terrible terrible service both of you Best buy and Insignia you might have my money with a crap service but guess what i can get crap services anywhere else oh BTW the order number below is on the bill of purchase on December 30th 2026 from the Best But Store at *********,i added that information becyuou wil say not traceable!!! WHY ??? because the US establishment requires a BBY NUMBER just so you know good luck with that !!
ALL I WANT IS A WORKING WASHING MACHINE SND I DONT THINK THAT IS IN ANY BIT UNREALISTIC OR UNREASONABLE!!! AFTER THREE MONTHS WITH A GUARANTEE YOU CANT SEEM TO FIX ,if you require any more details please call me *** unlike insignia I WILL ANSWER
- Price for quality
- No guarantee respect
Preferred solution: A replacement for the broken machine that they cannot repair!!
User's recommendation: purchase elsewhere!! unacceptable service nor guarantee honored
Dallas, Texas
Tv Device
Tv won't connect to remote. Problems with the tv Device connection to the tv.
Haven't been able to get a connection. Tv
User's recommendation: Don't buy insignia tv's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Río Grande, Puerto Rico
- - Purchased Nov 2024 at Best Buy.
- - Post-warranty, vertical streaks and red distortion; seeking Insignia repair or replacement for a defective panel.
My Insignia 70 Class F50 Series LED 4K UHD Smart Fire TV, purchased from Best Buy in November 2024. At the time of purchase, I was told that this TV was covered because Insignia is Best Buy's house brand, meaning Best Buy was acting as the manufacturer.
The TV has now, conveniently 3 months after the warranty expired, developed a severe screen failure. The display shows vertical black and gray streaks bleeding down from the top of the screen, along with solid red color distortion across most of the panel. There is no physical damage, no cracks, and the TV has not been dropped or mishandled. This is clearly an internal LCD panel failure.
Best Buy has declined to assist me because the warranty has expired. This type of failure is not normal wear and tear, especially for a television that is just over one year old.
This is a latent manufacturing defect in the display panel. I am requesting that Insignia review this as a manufacturer panel defect and provide a repair, replacement, or appropriate resolution.
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Stoped working in less than a year
- - TV won't power on despite troubleshooting; purchased within a year.
- - Request warranty service and next steps; can provide purchase proof, model.
Hello,
I am contacting you regarding my Insignia TV, which I purchased less than one year ago. The TV has stopped working and will no longer turn on, despite attempting the recommended troubleshooting steps.
Based on my purchase date, I believe the TV is still covered under Insignias 1-year limited manufacturers warranty.
I would like to request warranty service and information on the next steps for repairing or replacing the TV.
I can provide my proof of purchase, model number, serial number, and any other information needed to process my warranty claim.
Thank you for your time and assistance. I look forward to your prompt response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Can’t reach anyone
I bought an air conditioner from Best Buy and I've only used it for three months, and now it's not working. I've been trying to get to you guys to know, but I am not able to speak to anyone.
I'm not able to reach anyone. This is very poor service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Insignia remote sucks so much
- - The remote is hard to grip and has fallen apart.
- - It needs tape to work, pausing my program.
- - A replacement remote from Insignia is suggested.
Ode to an Insignia Remote
Oh Insignia, oh how your remote sucks so much.
No normal hands, no normal fingers can grab or hold your remote.
Your remote sucks so much.
Oh no the remote has fallen and come apart.
Oh no my Insignia remote sucks so much.
Maybe tape will make this Insignia remote not suck so much.
Maybe Insignia should send me a remote that doesnt suck so much.
Oh no it has fallen again and come apart.
My program is paused until my sucky Insignia remote
is patched together with tape.
Oh look I can finally unpause my program.
Goddamn this remote sucks
- Remote really sucks
Preferred solution: New remote
User's recommendation: Ask for new remote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
I am writing in *** to my Order...
- - Status of order 3158**** is unclear; no shipping email or updates were received after the June 23 call and another call today.
I am writing in rwgards to my Order number 3158**** AS I AM WONDERING WHERE MY ORDER IS AS I SPOKE TO SOMEONE ON JUNE 23 AND SHE PLACED MY ORDER AND TOLD ME THAT I WOULD GET AN EMAIL ABOUT MY ORDER BEING SHIPPED...I CALLED AGAIN TODAY AND SPOKE TO SOMEONE AND SHE TOLD ME SHE WOULD SEND ME THE UPDATED DETAILS ON THE ORDER BEING SHIPPED AND I STILL HAVEN'T HAD ANY INFORMATION ABOUT MY ORDER AS I STILL HAVEN'T RECEIVED THE EMAIL AND I SPOKE TO SOMEONE ABOUT 12 NOON EST ...JUST WONDERING WHERE THE EMAIL IS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Leg Stand for TV
I moved and I have not been able to locate the whereabouts of the leg stands. The TV is sitting on a blanket on top of a dresser.
Terrible
- - The washer cycles oddly and spins into an error.
- - Options: fill to the top or use delicate mode; both unsatisfactory.
Look I dont write reviews but this washer is so bad. I dont have alot of money but it will start every wash doing some cycling thing which puts all clothes on one side as soon as it spins it goes into error.
I hate this machine. The only options I hv found is fill washer completely to the top or pot it in delicate mode. But in delicate mode my clothes dont smell fresh.
The other mode you will have to open a rearrange clothes several times. I hate this machine I should have stayed with laundry mat
New York, New York
Tv won’t turn on
Nothing out of the ordinary happened and Ive already checked the connections and the plug strip and its fine. I really dont know what else to do.
User's recommendation: Nothing, I’ve already done everything and nothing’s working.
Baltimore, Maryland
Technical issue
Agent able to correct my screen - open to tv program I want to watch rather than always having to select input-composite .
- Good television and good service
- Terrible phone number for service had to redial three times before getting a representative each time a different recording and then a cut off
Preferred solution: Insignia agent was able to resolve the difficulty with the input composite button
User's recommendation: Good television and good service
Atlanta, Georgia
Need parts
Did not answer waited listening to the phone ring over and over. Hung up and tried calling back with the same results.
Preferred solution: Parts for my washing machine
User's recommendation: Lack of customer service
About
, , , ,
Insignia is a consumer electronics provider. Customers may enjoy a wide range of televisions, home theater solutions, Blu-ray disc players, audio products and more. Insignia also offers a wide choice of related merchandise including computer video games, software, music, DVDs, Blu-ray discs, mobile phones, MP3 players, and computer accessories. All the products offered by the company are brand name, brand new, factory sealed and have manufacturer's warranty. Company's goods are accessible only at FutureShop and Best Buy retail locations or online. Insignia also provides such services as computer setup and maintenance, TV and home theater servicing, appliance installation, delivery, repair, etc.
Insignia is ranked 488 out of 6136 in Appliances and Electronics category
USA
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