Contact Insignia Customer Service
How to Reach a Person at Insignia
Verified Contact Information
Toll-Free Number:
-
1-877-467-4289US and Canada
Customer Service:
-
+86 400 670 3030China
-
+52 800 926 3000Mexico
Customer Service:
insignia@bestbuy.com
Legal:
enterpriseprivacy@bestbuy.com
Privacy Inquiries
privacymanager@bestbuy.com
Privacy Inquiries
Media:
Insignia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Insignia Phone Number
1 (877) 467-4289
Average Hold Time
00:02:11
Average Calls duration
6 minutes
Most Popular Insignia Email Address
insignia@bestbuy.com
Insignia Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Insignia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Insignia Phone Number | 1 (877) 467-4289 |
| Average Hold Time | 00:02:11 |
| Average Calls duration | 6 minutes |
| Most Popular Insignia Email Address | insignia@bestbuy.com |
| Insignia Live Agent Availability | 26% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Insignia Customer Service Rating | 4.6 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Insignia | First and last name, email or phone number |
Contact Information
Insignia Website:
Insignia Help Center:
Corporate Office Address:
Insignia Products
7601 Penn Avenue South
Richfield,
Minnesota
55423-3645
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 9:00 pm
Summary of Insignia Customer Service Calls
6.3K
TOTAL
CALLS
CALLS
06:13
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Insignia?
Product/ Service Question:
- “Defect on fridge”
- “Error code”
- “New tv not working”
Request for Information Question:
- “About my tv”
- “Need help with TV..playing movies”
- “Support”
Return/ Replace Question:
- “Can't pair replacement remote”
- “Motherboard replacement”
- “Set up with replacement remote”
Website/ Application Question:
- “Composite issues”
- “USB install”
- “You tube app audio issues”
Account Question:
- “Put my peacock in Walmart membership onto my new t.V”
- “My washer lid is locked”
- “C9 code”
Shipping and Delivery Question:
- “Can't get the insignia tv to reset”
- “Can't get the channels I would like just get news. Don't want news.”
- “Shipping”
Staff Question:
- “Customer service”
- “Tv service”
- “Customer service needed”
Payments and Charges Question:
- “Can’t upload starz or Paramount+”
- “C Charger”
- “Insignia Charging cord is not working”
Cards Question:
- “Lost card”
- “Format an SD card on a 32 in. Tv”
- “Bought a used TV and it has a pin number need to reset it”
Refund Question:
- “I've ordered an 85in 4k Insignia 11/28/2023 I've never got it I need my refund asap my address is ****** asap”
- “Refund”
Activation/ Cancellation Question:
- “Cancel membership and need refund”
- “Cancelar una cita”
- “I cannot get regular channels. I want to activate my new phone to it”
Employment Question:
- “401k”
Other Question:
- “No hdmi”
- “EV tv has no sound”
- “New tv doesn’t turn on”
Compare Insignia Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Insignia